Frequently Asked Questions

How do I place an order?

Shopping at viorellehair is simple, secure, and convenient:

1. Select your favorite item and click "Add to Cart"

2. Review your cart and proceed to checkout

3. Enter your shipping and billing information

4. Choose your preferred shipping and payment method

5. Confirm and complete your order

Once your order is successfully placed, you will receive an order confirmation email containing your purchase details.

How can I get help with my order?

Our customer support team is always ready to assist you.

📧 Email: 13242980676@163.com
📱 Phone: 13242980676

You can also contact us through our official social media channels.

We strive to respond to all inquiries within 24–48 business hours.

Can I exchange or return an item?

Yes. At viorellehair, customer satisfaction is our priority.

We offer returns and exchanges in accordance with our Returns & Refund Policy.

If your purchase does not meet your expectations, please contact us within the eligible return period after delivery. Our support team will guide you through the process and help ensure a smooth resolution.

How much does shipping cost?

We offer a flat-rate shipping fee of $20 USD on all orders.

Shipping charges will be clearly displayed during checkout before payment is completed.

How long does delivery take?

Estimated delivery times:

🚚 Standard Shipping: 8–12 Business Days
🌍 International Shipping: 10–15 Business Days

Please note that delivery times may vary due to customs clearance, local carrier operations, weather conditions, holidays, or peak shopping seasons.

I placed an order but didn’t receive a confirmation email

Order confirmation emails are typically sent within a few minutes after your purchase.

If you have not received your confirmation email, please:

✔ Check your Spam or Junk folder
✔ Verify that the email address entered during checkout is correct

If you still cannot locate your confirmation email, please contact us at:

📧 13242980676@163.com
📱 13242980676

Our support team will be happy to assist you as soon as possible.