Shipping Policy

At viorellehair, we are committed to providing fast, secure, and reliable worldwide shipping through trusted carriers such as FedEx, UPS, and other premium logistics partners.

Processing Time: 1–3 Business Days

Estimated Delivery Time: 7–12 Business Days Worldwide

Shipping Costs: Calculated automatically at checkout based on your shipping destination.

Please note that delivery times may occasionally be affected by customs clearance procedures, public holidays, severe weather conditions, or carrier-related delays.

Once your order has been shipped, you will receive a tracking number via email to monitor your package's progress.

Order Changes & Cancellations

We accept order modification or cancellation requests within 24 hours of purchase.

After the 24-hour processing period, changes to products, colors, sizes, quantities, or shipping information may not be guaranteed, as orders may already be in processing or transit.

We kindly ask customers to review all order details carefully before completing checkout.

For assistance, please contact us:

📧 13242980676@163.com

📞 +86 13242980676

Product Information

At viorellehair, we strive to ensure that all product descriptions, specifications, and images accurately represent our products.

All product photos are professionally taken. However, slight variations in color, texture, or appearance may occur due to:

• Lighting conditions

• Screen display settings

• Photography angles

• Manufacturing and material variations

These minor differences are normal and do not constitute product defects.

Secure Payment Methods

viorellehair accepts the following secure payment options:

• PayPal

• Visa

• MasterCard

• American Express

• Major Credit & Debit Cards

All transactions are processed through secure encrypted payment gateways to protect your personal and financial information.

Your privacy and payment security are always our highest priorities.

Contact Us

If you have any questions regarding your order, shipping, products, or wholesale inquiries, please feel free to contact our customer support team.

📧 Email: 13242980676@163.com

📞 Phone: +86 13242980676

We aim to respond to all inquiries within 24 business hours.