Return & Exchange Policy – viorellehair

Exchanges & Claims

At viorellehair, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request an exchange within 15 days of receiving your order.

To qualify for an exchange, items must meet the following conditions:

• Unused, unworn, and in original condition

• Original packaging, tags, dust bags, and accessories included

• Proof of purchase provided (order number or confirmation email)

Non-Eligible Items

The following items are not eligible for return or exchange:

• Clearance or final sale items

• Used, damaged, altered, or washed products

• Customized, personalized, or special-order items

Returns & Store Credit

At this time, viorellehair does not offer refunds to the original payment method.

For approved claims involving defective, damaged, or incorrect items, we may provide one of the following resolutions:

• Replacement item

• Store credit (preferred solution)

All claims are reviewed individually by our customer support team.

Store Credit Policy

If store credit is issued:

• Credit will be applied to your customer account

• Valid for 6 months from the issue date

• Can be used toward any future purchase on our website

Important Notes

• Shipping fees are non-refundable

• Payment processing fees may not be refundable depending on the payment provider

• Customers are responsible for return shipping costs unless the item received is defective or incorrect

Order Cancellation

Orders may be canceled within 24 hours of purchase and before processing begins.

Once an order has been processed or shipped, cancellation requests can no longer be accommodated and will be subject to this Return & Exchange Policy.

After shipment, customers will receive a shipping confirmation email containing tracking information.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

• Your order number

• Clear photos of the item received

• Photos of the packaging and shipping label

Our support team will review your request and provide a suitable solution as quickly as possible.

Contact Us

For questions regarding returns, exchanges, shipping, or your order, please contact us:

📧 Email: 13242980676@163.com

📞 Phone: 13242980676

Additional Information

viorellehair reserves the right to:

• Refuse returns or exchanges that do not meet the requirements outlined in this policy

• Cancel orders due to circumstances including but not limited to:

  • Inventory shortages

  • Pricing, listing, or technical errors

  • Suspicious, unauthorized, or fraudulent transactions

By placing an order on our website, you acknowledge and agree to the terms and conditions outlined in this Return & Exchange Policy.